All materials are returnable for a full refund if the item does not match the posted description. A full refund includes the purchase price and any shipping charges.
All books qualify for a full refund if the order is cancelled before shipment commences.
All live webinars qualify for a full refund if the order is cancelled before the event.
All live webinars qualify for a full refund if the host experiences technical difficulties that affect the quality of the presentation.
Live webinars do not qualify for a refund if an attendee experiences technical difficulties. However, a recording of the presentation will be made available after the event for viewing.
Electronic materials (PDFs, prerecorded webinars, etc) are not eligible for refund except as stated above.
Upon request of refund you will be directed to return or destroy any materials.
A refund for book(s) will be issued ONLY if the book(s) are received in the condition they were sent. It is the buyer’s responsibility to package the book carefully and purchase delivery confirmation if shipment verification is desired.
To initiate a return for books, Make Their Day must be notified within 15 days after the order date. Please allow the post office sufficient time for delivery. Shipping (priority mail) is generally 3-4 days.
The first step is to send an email to firstname.lastname@example.org with the RETURN in the subject line.
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